Welcome to the DataDirect SupportLink Website

All DataDirect Technologies products are backed by an award-winning world-class customer support team called DataDirect SupportLink. SupportLink provides 24x7 phone, email, and web self-service case reporting, as well as many online tools for researching product issues and information.

DataDirect Technologies offers technical support for the following products:

• DataDirect Connect (products for ODBC, JDBC, ADO, ADO.NET, and SQL/XML)
• DataDirect SequeLink
• DataDirect OpenAccess SDK
• DataDirect XQuery
• All former NEON Systems, Inc. products, including the Shadow RTE line of mainframe integration products, ClientBuilder, and OCA Extensions for IDMS*

*NEON Systems, Inc. became part of DataDirect Technologies in January 2006